How to unlock your locked PalmPay account

PalmPay is a mobile banking wallet that allows you to earn rewards for completing actions on the app. You can complete actions like money transfers, buying airtime, depositing on your betting platform, paying electricity bills, paying cable bills, and many more.

How to unlock your locked PalmPay account: If your account was locked because you of invalid login activities then you will need to provide your personal information to the PalmPay customer care channels, which I will state below. Once you provide the required information, the PalmPay agent will proceed to unlock your account.

Having your PalmPay account locked, in plain terms, means you cannot carry out any activity on the application or Your machine and you have to unblock the PalmPay account be it a virtual top-up, receiving and transfer of funds, payment of bills, and others.

Reasons why your PalmPay account can be locked

  • Not completing KYC levels
  • No BVN linked to the PalmPay account
  • Long-time use of PalmPay account
  • Attempting to use PalmPay account for financial fraud
  • Accessing PalmPay account on unregistered devices

How to unlock your PalmPay account?

If you want to unlock your PalmPay account, you will need to provide all the necessary information and documentation to the PalmPay customer representative.

If your account was locked because of invalid login activities then you will need to provide your personal information to the PalmPay customer care channels, which I will state below. Once you provide the required information, the PalmPay agent will proceed to unlock your account.

PalmPay customer care

You can contact PalmPay customer care/support via any of the below channels:

How to open a PalmPay account?

Follow the below instructions to open a PalmPay account:

  • Download the PalmPay app on your phone from play store for android users or the app store for IOS
  • Open the app and click on Sign up/log in
  • Enter your phone number
  • Enter the verification code sent to the number
  • Fill in your details and accept the Terms and Conditions.
  • Enter your PIN and confirm your PIN to complete the registration.

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